Privacy Policy for cbijee

1.1 cbijee is the data controller responsible for personal data collected through the cbijee.app website and associated platform services. As data controller, cbijee determines the purposes and means by which your personal data is processed.

1.2 All enquiries relating to data protection, privacy rights, or this Policy should be directed to our support team at [email protected]. Please mark the subject line of your enquiry as "Privacy" to ensure prompt routing.

2.1 cbijee collects personal data from you directly when you register an account, make a deposit, place a bet, contact support, or otherwise interact with the platform. We also collect certain data automatically when you visit the Site.

2.2 The categories of personal data we collect include:

2.3 We do not intentionally collect special category data (such as health, religious, or political data). If you disclose such information voluntarily — for example, when contacting our Responsible Gaming team — it will be treated with heightened care and used only for the purpose for which it was shared.

3.1 cbijee processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your cbijee account, including verifying your identity and age (21+ requirement) through our KYC process.
• Service Delivery: To process deposits and withdrawals, settle bets, operate casino and slot games, and provide all features of the cbijee platform.
• Legal Compliance: To comply with applicable anti-money laundering (AML), know-your-customer (KYC), and fraud prevention obligations.
• Customer Support: To respond to your enquiries, complaints, and requests in a timely and effective manner.
• Responsible Gaming: To monitor betting and gaming patterns, identify players who may be at risk, and administer self-exclusion, deposit limits, and other responsible gaming tools.
• Platform Improvement: To analyse usage patterns, test new features, fix technical issues, and improve the overall player experience on cbijee.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about cbijee — only where you have consented to receive such communications. You may opt out at any time.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other prohibited conduct on the platform.

3.2 cbijee will not use your personal data for any purpose that is incompatible with those listed above without first informing you and, where required, obtaining your consent.

4.1 cbijee processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and cbijee — namely, to operate your account and deliver our betting and gaming services.
• Legal Obligation: Processing is necessary for cbijee to comply with applicable legal and regulatory requirements, including AML and KYC obligations.
• Legitimate Interests: Processing is necessary for cbijee's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, for direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5.1 cbijee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary to deliver our services:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist cbijee in verifying player identities and screening for fraud and financial crime risk.
• Game Technology Providers: Licensed game studios and platform technology partners (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who supply the games and software infrastructure behind the cbijee platform. These providers may process limited technical data necessary to deliver game content.
• Analytics Providers: Service providers who help us understand platform usage and improve our product. Such providers process data only on our instructions and may not use it for their own purposes.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory directive, cbijee may disclose personal data to competent authorities.

5.2 All third-party data processors engaged by cbijee are required to handle your personal data in accordance with applicable data protection standards and to implement appropriate security measures. We do not permit our processors to use your data for purposes beyond those we specify.

6.1 cbijee retains personal data for as long as is necessary to fulfil the purposes described in this Policy, to maintain your account in active status, and to comply with our legal and regulatory obligations.

6.2 Following the closure of your cbijee account — whether at your request or by cbijee's decision — we will retain your personal data for a minimum period of five (5) years. This retention period is necessary to comply with AML record-keeping requirements, to resolve any outstanding disputes, and to respond to legal or regulatory requests.

6.3 After the applicable retention period has expired, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

6.4 Anonymised and aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and analytical purposes without further notice.

7.1 cbijee uses cookies and similar tracking technologies on the Site. Cookies are small text files placed on your device when you visit the Site; they allow us to recognise your browser, remember your preferences, and improve the functionality and performance of the platform.

7.2 The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Site to function correctly, including session management, login persistence, and security. These cookies cannot be disabled.
• Functional Cookies: Enable enhanced functionality such as remembering your language preference, display settings, and recently viewed games.
• Analytics Cookies: Help us understand how players use the Site, which pages are most visited, and where technical issues occur. Data collected is aggregated and not linked to individual identifiable players.
• Marketing Cookies: Used to deliver promotional content relevant to your interests. These are only active where you have consented to receiving marketing communications.

7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the cbijee platform. Marketing cookies may be disabled by updating your account notification preferences or contacting support.

8.1 cbijee implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including payment details and identity documents) at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the platform infrastructure.
• Segregation of player funds from operational accounts.

8.2 While cbijee takes all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal data and encourage you to use a strong, unique password for your cbijee account and to keep your login credentials confidential.

8.3 In the event of a data breach that is likely to result in a risk to your rights or freedoms, cbijee will notify affected players without undue delay as required by applicable law.

9.1 Subject to applicable law, you have the following rights in relation to your personal data held by cbijee:

• Right of Access: You may request a copy of the personal data cbijee holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure: In certain circumstances you may request deletion of your personal data. Note that this right is subject to our legal retention obligations described in Clause 6.
• Right to Restriction: You may request that cbijee restricts the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request. We may need to verify your identity before acting on your request to protect the security of your account.

9.3 cbijee will not charge a fee for exercising your rights in standard circumstances. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written reasons provided.

10.1 With your consent, cbijee may send you marketing communications about promotions, bonuses, new game launches, seasonal offers (including BPL and IPL season specials, Eid, Pohela Boishakh, and Victory Day promotions), and other cbijee news.

10.2 You may opt out of marketing communications at any time by: (a) updating your notification preferences in your account settings; (b) following the unsubscribe link in any marketing email; or (c) contacting us at [email protected].

10.3 Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Opting out of marketing communications will not affect service-related communications (such as account verification emails, withdrawal confirmation messages, or important policy update notices), which we may send regardless of your marketing preferences.

11.1 The cbijee platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account or provided personal data to cbijee, please notify us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.

11.2 cbijee employs age verification checks as part of its registration and KYC process to prevent minors from accessing the platform. These checks form a core part of our responsible gaming commitments.

12.1 cbijee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will notify registered players via their registered contact details with reasonable advance notice.

12.2 The current version of this Policy is always available on this page at cbijee.app/privacy-policy. The effective date at the top of the document indicates when the current version was last updated.

12.3 Continued use of the cbijee platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept any changes, you should stop using the platform and close your account in accordance with the Terms & Conditions.

13.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how cbijee handles your personal data, please contact us at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours.

13.2 If you are not satisfied with our response to a privacy concern, you may escalate the matter through the formal complaints process described in our Terms & Conditions.